Cancellation & Refund Policy

GalaxyWebStore provides digital services. Please check the service description, quantity, target link and total price before placing an order. This policy explains how to request a cancellation or refund.

Cancellation requests

If you need to cancel an order, open a support ticket as soon as possible and include the order ID. If you cannot sign in, use the Contact Us page. We will check whether processing has started and tell you if cancellation is available. A Pending status does not necessarily mean that the order has not already been sent to a provider.

If we accept a cancellation, we will confirm the amount to be returned and how it will be credited. An order already in progress may be ineligible for cancellation, but you can still contact us about delivery problems.

Refund requests

Contact support if you were charged twice, your order was not delivered, or the delivered service materially differs from its description. Please include the order ID, a brief explanation, and any relevant payment reference or evidence. We will review the order and payment records, then explain the outcome and any refund available. Where only part of an order was delivered, we will assess the undelivered portion.

For an approved refund, we will tell you the refund amount and whether it will be credited to your account balance or returned through the original payment method. Processing time can vary with the payment provider and method; we will communicate the applicable timing when the refund is approved.

Subscriptions and account balance

For subscription cancellation or a question about an unused account balance, contact support with your account details. We will review the terms shown for the subscription or payment, the services already supplied, and any rights that apply to your purchase before confirming the available options.

Contact and legal rights

Submit requests using your dashboard support ticket or the Contact Us page. This policy does not limit any rights or remedies you have under applicable consumer law.